“We would recommend Matthews for all of their services to any company.”
We work with many top hotels include Como Hotels and The Langham, London, to find out more about what we can do for you please get in touch.
Caesars Entertainment is one of Europe’s leading casino companies, offering a diverse portfolio of entertainment, gaming, restaurants and bars at locations throughout the United Kingdom. Matthews have worked in partnership with Caesars Entertainment UK since July 2014, following a tender process.
Caesars were looking for a supplier who was able to deliver: –
- An intuitive, browser based, print and broadcast solution that could be customised
- An online workflow that integrated with Caesars internal accounting systems/procedures
- Consistency and reliability of solutions
- Guaranteed cost savings on the current print spend through efficiencies and economies of scale
- Reliable partner who could deliver consistency across all brands with fast turnarounds
- A solution that ensures the casinos are cost accountable for all their own purchases and costs
- Continuous improvements and developments of all online solutions
- Proactivity in all aspects of print and distribution
Caesars selected Matthews as their partner of choice as we are able to deliver on all of the above key objectives and our ability to produce high quality print at competitive prices.
One of Caesars key objectives was to provide their casinos with simple to use systems and tools allowing them to take responsibility for all purchases and costs, all under the control of head office.
This enables the casinos to have full, live, visibility of their monthly spends for budgeting purposes. Matthews has fully supported this system with the automatic inclusion of all Caesars finance coding and information to enable complete integration into their own accounting platforms.
Since winning the contract we have worked with Caesars to provide them with a fully integrated online solution delivering complete and comprehensive communication audit trails.
These services include: –
- Web-to-print – all users are able to login, make amends and order any local marketing that they may require, including posters, leaflets, menus, banners and invitations
- Online stock control – Caesars use this solution to manage their stock levels as it provides real-time stock levels and efficient reporting
- Briefing module – Caesars wanted an online solution that enabled their casinos to request bespoke artwork, data and local advertising, but also for all replies and artwork uploads to remain within the system. This module delivers this requirement as well as enabling them to complete the order once approved and it automatically coming through to Matthews for production.
- Image Asset Library – an online storage facility for Caesars to store all of their images and for all casinos, employees and select agencies to login and download the images in the correct format and resolution, whether it’s for Print, Web, Press or Email.
- Online Reporting – Caesars use the online reporting for all their forecasting and to monitor which types of products are used and to analyse Casino spend.
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, the 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. In a thousand ways there is ‘More than Meets the Eye’ to a Millennium Hotels and Resorts experience.
With a philosophy that ensures their hotels are never “cookie-cutter, but always fresh, surprising and tailored to their location,” it is not surprising that MHR wanted to find a print and communications partner who could help them achieve the same philosophy in their marketing campaigns.
Following a stringent tender process, MHR chose Matthews to become their print and communications partner of choice, partly due to our knowledge of the company from working with them since 2010, but mainly due to the bespoke service we are able to offer across all of their tender requirements.
The tender requirements included a need for a partner who could deliver exceptional print and customer service alongside an online solution that provided an efficient tool for their hotels to order local marketing products. Our online solution, Mediabridge, met this requirement with a modular based offering that enables Millennium to pick and choose which modules they utilise and who can view them. Mediabridge delivers the following solutions for MHR:–
– users are able to login, amend templates to suit their local requirements, order and send to print. Full tracking of spend is supplied for each hotel.
Online stock control
– real-time stock so hotels can easily see how much stock is available and what they are able to order. Efficient reporting is supplied to head office to ensure stock is always available and old stock lines are destroyed.
We will continue to work closely with Millennium Hotels and Resorts Group to ensure their goals and objectives are always met and deliver online solutions that aid and benefit their business.
In 2005 Matthews started working with the award winning, privately owned company, COMO Hotels and Resorts on a wide range of marketing materials, in order to raise their profile and deliver high quality marketing materials.
“Matthews the Printers has consistently provided a professional and reliable service during our six years of working together. We were initially impressed by the team’s knowledge of their industry as well as their wealth of experience in a range of sectors. The materials they have produced for us to date have been of an exceptional standard and we are delighted with the results.”
Jo James, Former Director of Marketing Communications Europe and Americas
Since 2005 we have catered for all of COMO’s print requirements including brochures for their ‘Home from Home’ hotels, as well as their individual resorts. In addition we have supplied COMO with other printed materials including, but not limited to: –
– Fact sheets
– Presentation boxes
– Guest cards
– Treatment Menus
We produce all of the materials to a high standard before delivering them directly to the resorts worldwide or to head office in London.
It is not only the quality of our print that has meant we’ve sustained an excellent relationship with COMO Hotels and Resorts, it is also our exceptional customer service. COMO Hotels and Resorts ‘nurture each and every one’ of their guests as well as any enquiry’s and this is exactly how we treat our clients also. The symmetry between our customer service strategies assist both companies in ensuring a close and effective working relationship.
The Langham, London is the flagship hotel of Langham Hotels International, therefore brand integrity is crucial in maintaining this prestigious position.
Matthews worked closely with The Langham, London to assist them in achieving their vision of how their brand will be represented. The Langham, London’s colour is an important aspect of the brand and one that needs to be consistent across all preferred suppliers whether they be producing corporate or promotional materials.
The colour posed a challenge due to the variety of machines used and the different print methods, and as a result the preferred suppliers were unable to match the colour consistently. In order to overcome this obstacle we suggested producing an ink mix especially for The Langham, London that all suppliers would use, therefore minimising the risk of different variations of colour.
As a result of our experience and knowledge of brand management this solution has ensured that all materials represent The Langham, London’s brand effectively and the main goal of brand and colour management is consistent throughout.
What Our Clients Say
“Matthews demonstrated an easy to use system married with high quality print at competitive prices. Due to the demands of our business we felt that Matthews expertise and knowledge would be of benefit to our business both in terms of meeting deadlines and aiding us in meeting our key objectives, especially cost reductions.”
“We continue to work closely with Matthews to develop the systems as they are of benefit to our business and Matthews have a true understanding of what we need and require. Matthews have consistently met our expectations and we would recommend them to any other company.”
“The company was working with Matthews for a couple of years and was very happy with their services in comparison with the rest of our suppliers. When I joined the company, I wanted to make sure we were selecting the best suppliers to work with and optimise our projects. When I found out Matthews were able to produce our marketing and stationery printing needs, and also provide an online library, I knew they were the right partner to proceed to a rebranding exercise across 24 hotels in Europe. Such an exercise is possible with a reliable supplier, reactive and flexible as Matthews. It would not have come to life without our brilliant account manager Stephen Joy. I would recommend Matthews to any company with big printing needs.”
“Matthews are prepared to go the extra mile and assist restaurants with quick deliveries and consistently hit deadlines even if they are tight. We would recommend Matthews to any company looking for a partner who can deliver efficiencies, high quality materials and excellent customer service.”
“I was aware of Matthews from working at a previous restaurant chain, and in their tender response they demonstrated excellent knowledge of our industry as well as being able to offer all the services we required plus much more at a high quality and standard. Matthews have worked with us in partnership to assist us in developing bespoke items such as take-out packaging and our Landlord boxes. Due to their knowledge and expertise these projects were seemless and painless.”
“Matthews also have a range of online services for us to utilise that enables us to empower our restaurants to order their own local marketing with complete brand and message control from us. This has led to our marketing teams being able to spend more valuable time with our restaurants and enabling them to grow their sales.”
“Matthews have an amazing amount of experience within the markets that we operate and as an expanding business that knowledge is invaluable as Matthews are able to advise us on the best print processes and stocks to use to achieve the objectives of each of our campaigns.”