A key part of our business is Project Management, when you work with a supplier you want the security of knowing that your details are safe and that your account team know and understand everything to do with your job or campaign.
We have over 30 years of managing projects and our internal and online services compliment and enhance our ability.
Our project management processes involve:
Our Internal MIS solution incorporates everything from client contact details and estimates through to completed job specifications and delivery details. All estimates and jobs are given unique numbers to ensure efficiency and ease of tracking. All notes made at each stage of the process are kept on the system against the relevant job number.
Our online project management solutions enable our clients to empower their employees whilst maintaining complete control of their brand and key messages. These solutions incorporate print on demand, real-time stock control, request module, image asset library, Email/SMS and reporting modules. All are customisable and developed on a modular basis so our clients can pick and chose which modules will be of the most benefit to their business.
Daily production meetings are carried out between our account and production teams to ensure the smooth transition of jobs from approval through to distribution. The meetings are daily to ensure that any challenges that may arise are dealt with quickly and efficiently. It also provides a look ahead at jobs that are coming up each week or in the future to ensure effective planning takes place.
Upon being awarded a contract Matthews always carry out a client startup meeting. This meeting unables both teams to meet and to ensure that all processes are agreed and that we have all the correct client information. Where Matthews Mediabridge solutions are being utilised, these meetings will incorporate discussions around how the system needs to operate, who the users will be, and timelines to work towards for an agreed launch date.
We get to know your business and the issues that can arise within your industry so that we are able to assist wherever possible.
Our goal is to ensure that once you hand a job over to Matthews you don’t have to worry about it, you know it is being handled with care, to the highest quality and will be delivered on time.
What Our Clients Say
“Matthews go above and beyond to offer exceptional customer service. From regularly dropping in to go through samples face-to-face to providing a variety of quotes and options to suit our needs, they maintain a truly personal relationship, understanding the brand aesthetic and working with us to help us achieve it to a budget that works for both of us. Zoe and Ernie are absolutely stars. ”Sophie Ralls Head of Marketing, Killik & Co
“We would recommend Matthews for all of their services to any company.”Thoko Zondo Marketing Executive, Nando’s.
“Matthews demonstrated an easy to use system married with high quality print at competitive prices. Due to the demands of our business we felt that Matthews expertise and knowledge would be of benefit to our business both in terms of meeting deadlines and aiding us in meeting our key objectives, especially cost reductions.”Sarah Robinson Caesars Entertainment Group Marketing & Communications Manager.
“We continue to work closely with Matthews to develop the systems as they are of benefit to our business and Matthews have a true understanding of what we need and require. Matthews have consistently met our expectations and we would recommend them to any other company.”Sarah Robinson Caesars Entertainment Group Marketing & Communications Manager.
“The company was working with Matthews for a couple of years and was very happy with their services in comparison with the rest of our suppliers. When I joined the company, I wanted to make sure we were selecting the best suppliers to work with and optimise our projects. When I found out Matthews were able to produce our marketing and stationery printing needs, and also provide an online library, I knew they were the right partner to proceed to a rebranding exercise across 24 hotels in Europe. Such an exercise is possible with a reliable supplier, reactive and flexible as Matthews. It would not have come to life without our brilliant account manager Stephen Joy. I would recommend Matthews to any company with big printing needs.”Virginie Buades Regional Marketing Manager Europe, Millenium Hotels & Resorts.
“The team at Matthews has always proved accommodating and worked seamlessly with us to meet our deadlines. Whenever we’ve had to make last minute changes to the artwork Matthews has always dealt with these effectively and efficiently. I would not hesitate to recommend them as a trusted printing partner.”Sarah Weare Marketing Manager, Bremont.
“We were so impressed with the first brochure that Matthews produced for us there was no doubt in our minds that we wanted to continue working with them going forwards. Like us, their focus is on exceptional quality and the customer experience, so we are delighted to have found a printing partner who is aligned with our brand values.”Sarah Weare Marketing Manager, Bremont.
“Matthews are prepared to go the extra mile and assist restaurants with quick deliveries and consistently hit deadlines even if they are tight. We would recommend Matthews to any company looking for a partner who can deliver efficiencies, high quality materials and excellent customer service.”Tate Connolly Brand Manager, Wagamama.
“I was aware of Matthews from working at a previous restaurant chain, and in their tender response they demonstrated excellent knowledge of our industry as well as being able to offer all the services we required plus much more at a high quality and standard. Matthews have worked with us in partnership to assist us in developing bespoke items such as take-out packaging and our Landlord boxes. Due to their knowledge and expertise these projects were seemless and painless.”Tate Connolly Brand Manager, Wagamama.
“Matthews also have a range of online services for us to utilise that enables us to empower our restaurants to order their own local marketing with complete brand and message control from us. This has led to our marketing teams being able to spend more valuable time with our restaurants and enabling them to grow their sales.”Thoko Zondo Marketing Executive, Nando’s.
“Matthews have an amazing amount of experience within the markets that we operate and as an expanding business that knowledge is invaluable as Matthews are able to advise us on the best print processes and stocks to use to achieve the objectives of each of our campaigns.”Thoko Zondo Marketing Executive, Nando’s.
“Since coming on board in May 2010, Matthews has provided a first class service. The work they have produced has been spot on and we are looking forward to enjoying a successful working relationship with them.”Fairfax Hall Co-founder, Sipsmith.